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1. Close the apps and turn off completely your pc.
2. Turn off the power cord from your network devices such as router and modem
3. Start plugging your network devices one device at one time and let the equipment power up before connecting the next.( prefer modem first)
4. Turn your pc on and head to HBOGO.com
5. Try to play a video.
6. Check the version of your browser and clear the cache
7. Always use the latest version. If it’s not playing, then try using it on another browser.
8. Clear the browsing history and cache.
9. Close and restart the browser and then head to HBOGO.com and try to play a video.

10. If the error messages”too many simultaneous streams” are being shown:

    

    You can use a limited number of simultaneous streams per HBO GO account because of security reasons. The username and password should be confidential and not to be shared with anyone outside your household. It might be possible that too many people are using your account at the same time.

    Follow these steps if this error continues:

11. Tell everyone in your household to sign out of HBO GO. For signing out, following are the steps:
12. Tap on settings.
13. Click on the Sign-out.
14. If the problem continues and if you think that your account has been hacked, then change your password and if the problem further continues then contact the HBO GO customer support team.

15. So this was all you needed to follow for resolving the HBO GO playback and other streaming issues. For more assistance feel free to reach out for HBO GO Support where you will get a guide for solving many more HBO GO related problems.

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